Business Communication Business Procedure Manual

Question: Describe about the Business Communication for Business Procedure Manual. Answer: Situations1: A team member has borrowed one of the teams procedure manuals and has not returned it for two weeks. Passive/ Submissive response: The teams procedure manual is an important document and you should not keep it like this is your personal property. It is already two weeks and you have not returned the manual. Now, it would not be possible for all the team members to go through the teams procedure manual. You should not keep the procedure manual as your own property and in future you should be more careful about these things. Due to your actions, I would not be able to use the procedure manual. Aggressive response: You should not keep the procedure manual as your personal property. Have you informed anybody that you would use the procedure manual for 2 weeks? It is completely unacceptable and unprofessional at your part to keep the procedure module for long. You should return the procedure module as soon as possible as the procedure module is with you for last two weeks. The team can take an action against you if you do not return the procedure module in next couple of days. Assertive response: I would like to inform you that you have the teams procedure manual for last two weeks. I request you to return the same if your work is done. I am sure that you would have forgot to return the same. Actually, my work is pending because of the procedure manual. Therefore, I would really appreciate if you can return the procedure manual. However, if your work is still pending then please feel free to complete in a day or two. Moreover, once my work is done you can always take the procedure manual back from me. Situation 2: Your manager says something about your work that you feel is unfair. Passive/ Submissive response: For a long time, I am working as a responsible employee of the organization. There are times when any employee is not able to perform at his or her own full potential. However, it does not mean that the managers should intervene with employees. I am really not happy with your intervention and I believe that you should have shown little more thought. Anyways, I would like to inform you that I would not be able to work in this work environment. Aggressive response: I believe that it is completely unfair at your part to treat me like this. I would like to inform you that all the team members have the same style of working. However, you only noted my behavior. It is important that you should take back your remarks. I would like to express myself that I am not happy with your remarks and I expect that you should not treat me like this. I can even escalate the things to senior management. Therefore, it would be better if we can meet again and discuss the issue in detail. Assertive response: I believe that every employee is an integral part of the organization and every employee should be treated in a fair manner. However, I also understand that there could be situations when some employees may not feel good. I would like to discuss the matter with you. I feel that I am treated unfairly and I would like to discuss the same with you in person. Please consider this as a professional meeting so that I can express myself. I want this meeting so that I understand your expectations and the same instance should not happen again. I look forward to working with this team and in this organization for a long time and I am sure that our meeting would help me to have a better understanding of the situation. Situation 3: A colleague is continually late for appointments with you. Passive/ Submissive response: This is the fourth or the fifth time when you are late for the appointment. I would like to tell you that I do not like the people who are usually late. Therefore, it would be better if you can make it on time. I would like to communicate a strong message to you and the message is that I do not like to have any further appointment. I am sure that I would be able to find your replacement. Aggressive response: You should realize the value of time. There are times when people are late but it should not happen regularly. I can see that you have made it a habit to come late for the appointment. You are not the only one who can help me out here. I would like to inform you that I could give you one more chance. However, if you are late again then I would be more than happy to do the business with some other party. Assertive response: I would like to inform you that our work and productivity is getting affected due to delay in the appointment. I am sure that you are busy and occupied and this could be the reason for the previous delay in the appointments. However, I request you to plan your calendar and schedule the meeting accordingly. It is for our best interest to plan the future meetings only when both of use free. I expect you that you would understand my point of view and our future meetings would start on time. I expect that you would understand that time is money and therefore, we should not be wasting the time. References Berger, J., 2014. Word of mouth and interpersonal communication: A review and directions for future research.Journal of Consumer Psychology,24(4), pp.586-607. Bylund, C.L., Peterson, E.B. and Cameron, K.A., 2012. A practitioner's guide to interpersonal communication theory: An overview and exploration of selected theories.Patient education and counseling,87(3), pp.261-267. Caughlin, J.P. and Basinger, E., 2016. Measuring Interpersonal Communication.The International Encyclopedia of Interpersonal Communication. Madianou, M. and Miller, D., 2013. Polymedia: Towards a new theory of digital media in interpersonal communication.International Journal of Cultural Studies,16(2), pp.169-187.